Gylas Dairy Return and Refund Policy
At Gylas Dairy, we are dedicated to providing you with fresh and healthy products. Due to the perishable nature of our items, we have a specific policy for returns and refunds to ensure the safety and quality of all our products.
1. General Policy
We do not accept returns on any of our dairy products after they have been successfully delivered and accepted by the customer, as they are highly perishable.
We encourage our customers to inspect their order carefully upon delivery.
2. Eligibility for a Refund or Replacement
A refund or replacement will only be offered in the following specific circumstances:
Damaged or Spoiled Product: If a product is delivered in a damaged or spoiled condition, or if the packaging is broken or tampered with.
Incorrect Product: If you receive a product different from what you ordered.
Missing Product: If an item is missing from your order.
3. How to Raise a Complaint
To be eligible for a refund or replacement under the conditions above, you must inform us immediately upon delivery.
Timeframe: You must notify our customer support team within 2 hours of receiving your order.
Proof: You must provide clear photographic or video evidence of the damaged, spoiled, or incorrect product. This is essential for us to process your claim. Please also provide your order number.
4. Refund and Replacement Process
Once your complaint and evidence have been verified by our team, we will take one of the following actions:
Replacement: We will send a replacement for the damaged or incorrect item with your next delivery.
Refund: If a replacement is not possible, we will initiate a full or partial refund for the affected item(s).
Refund Timeline: Refunds will be processed to your original payment method within 2-3 business days.
5. Conditions for Refusing a Return or Refund
We reserve the right to refuse a refund or replacement if:
The complaint is made after the specified timeframe 2 hours from delivery).
The product has been used, opened, or altered in any way.
The spoilage is a result of improper storage after the delivery was completed (e.g., not refrigerated promptly).
The issue is based on a difference in personal taste or preference.
6. Contact Us
For any concerns regarding your order or to initiate a complaint, please contact our customer support team with your order details at:
Email: gylasdairy@gmail.com
Phone: +919251031922