Gylas Dairy Shipping Policy
Thank you for choosing Gylas Dairy. We are committed to delivering the freshest, highest-quality dairy products directly to your doorstep. This policy outlines our shipping procedures to ensure your order arrives in perfect condition.
1. Order Processing and Delivery Time
Order Cut-off: To ensure next-day delivery, all orders must be placed by [e.g., 9:00 PM] on the previous day. Orders placed after this time will be processed for the following day's delivery.
Delivery Schedule: Deliveries are made between [ 6:00 AM to 08:00 PM] to ensure your products are fresh for the day. Please ensure someone is available at the provided address to receive the delivery.
Delivery Confirmation: We will send you an email or SMS notification once your order is confirmed and another on the day of delivery with an estimated time slot.
2. Shipping and Packaging
Packaging: All Gylas Dairy products are packed with utmost care to maintain their freshness and temperature. Perishable items are shipped in insulated thermal packaging with gel coolants to preserve their quality during transit.
Temperature Control: Our packaging is designed to keep products at room temperature. We strongly advise you to refrigerate your products immediately upon arrival.
Shipping Partners: We use our own dedicated delivery staff and may partner with reliable local courier services that specialize in handling perishable goods.
3. Shipping Charges
Shipping charges are calculated based on your order value and delivery location. You will see the final shipping cost at the time of checkout.
We may offer free delivery on orders above a certain value. Please refer to our website for current promotions.
4. Delivery Attempts and Failed Delivery
Our delivery partner will attempt to contact you before or upon arrival.
If a delivery fails due to an incorrect address, an inaccessible location, or the recipient not being available to receive the package, we may charge a redelivery fee.
As our products are perishable, we cannot accept returns on failed deliveries. We request you to double-check your delivery details and be available during the delivery window.
5. Order Tracking
We may provide a tracking link or contact number for our delivery partner, allowing you to track your order in real-time.
6. Damaged or Missing Items
We take great care in packing your order. However, in the rare event of a damaged or missing item, please contact our customer support team at +919251031922 within 2 hours of receiving your delivery.
Please provide us with your order number and a clear photo of the damaged package or item. We will review your claim and arrange for a refund or replacement as per our policy.
7. Order Cancellation
Orders can be canceled up to 2 hours before the cut-off time for the next day's delivery. Once the order is processed, it cannot be canceled.
8. Contact Us
For any questions or concerns regarding your order or our shipping policy, please contact us at gylasdairy@gmail.com or call us at +919251031922